01451 820 306

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Update 24th April 2020

We are still unfortunately unable to open for face to face consultations, please do call us for telephone advice as detailed below.
Urgent Dental Treatment Centres have been opened and referral is through ourselves; however they are only accepting the most severe dental problems, again please call us for advice.

6th April 2020 Update

For queries, emergencies, such as swellings, or if in pain, please call the practice on the usual number 01451 820306, for contact details of the dentist taking calls during normal surgery hours, this will either be Ian, Emma or Philippa. We are unfortunately and rather frustratingly, still not allowed to see you our loyal patients ‘face to face’ but we are available for telephone advice, we can discuss pain relief and if appropriate can arrange antibiotics for collection from local pharmacies.

Please email us with more routine issues for example chipped teeth, lost fillings or crowns, we are putting together a priority list of patients who will require treatment as soon as we are able to reopen. We apologise for the inability to see you, we are as concerned about this as you, but we have to follow government guidelines, ensuring that your and our staff’s safety is of paramount importance.  admin@riversidedentalbotw.co.uk

We will update this site as soon as we have details of the Local Urgent Dental Treatment centres, once they have been established and are open for referrals.

Update 26th March 2020 Covid 19

We are extremely sorry but due to instructions last night from the Government and Chief Dental Officer for England we are currently not allowed to open the practice for face to face consultations.

The instruction is that; All routine, non-urgent dental care including orthodontics should be stopped and deferred until advised otherwise.
We appreciate all our lovely patients may be concerned, and we sincerely wish that there was any way around this.
We are still available for telephone consultation and advice during normal working hours, please call the usual number 01451 820306 for up to date phone numbers, we will phone you back.

We will be limited to providing;
• Advice
• Analgesia (pain relief medication)
• Antimicrobial means where appropriate (antibiotics)

 

We have established contact with the local pharmacies so prescriptions may be collected from them directly, currently they are extremely busy so there may be some delay in this.

If the patient’s condition cannot be managed by these means, then they will need to be referred to the appropriate part of their Local Urgent Dental Care system. These new arrangements will involve providers working with defined groups of patients to manage urgent dental care needs only, with appropriate separation arrangements in place to manage patient status and professional safety. These will be established via NHSE/I regions to manage urgent care dental needs in the specific groups of patients.
These Local Dental Networks are in the process of being set up; we will provide details once we have them. Although we may be involved in staffing these centres they are likely to be at a distance so will involve travel, and of course severely restricted to the categories listed below;
The range of conditions provided for by local UDC systems are likely to include, but are not limited to:

• Life threatening emergencies, e.g. airway restriction or breathing/swallowing difficulties due to facial swelling
• Trauma including facial/oral laceration and/or dentoalveolar injuries, for example avulsion of a permanent tooth
• Oro-facial swelling that is significant and worsening
• Post-extraction bleeding that the patient is not able to control with local measures
• Dental conditions that have resulted in acute and severe systemic illness
• Severe dental and facial pain: that is, pain that cannot be controlled by the patient following self-help advice
• Fractured teeth or tooth with pulpal exposure
• Dental and soft tissue infections without a systemic effect
• Oro-dental conditions that are likely to exacerbate systemic medical conditions

 

We appreciate that this will cause major inconvenience and concern to some patients. We are grateful for your patience and understanding as we work with dental teams across the country as quickly as possible to keep you, our patients, safe and supported, as the situation progresses.

We will be shortly adding to the website advice for more minor dental problems and how to deal with them at home in these extremely difficult circumstances.

With very best wishes

Ian Emma and Philippa

Covid 19 update

23rd March 2020

Dear Patient,

This is a challenging time for all of us, and we want to reassure you and your families that we are taking all necessary steps to comply with Government advice. Our priority is the safety of you our patients and the team at Riverside.

We have made the decision that we are going to suspend all routine appointments from 23rd March, until Government advice changes.  We are however going to remain available for emergency dental care.  If you have a problem, please be reassured that if you ring the practice in the normal way, we will aim to offer emergency treatment the same or next day at Riverside, as we have always done, we are however restricted by the government guidelines in what types of treatment we can provide; this is very much limited to genuine, severe dental emergencies.

If you are experiencing any symptoms of Covid-19, such as a fever or new cough, or are self-isolating due to a fellow householder having symptoms, or are in one of the high risk categories, please contact 111online or call 111.

We will be staffing the practice in the mornings only for the time being. Please call us to arrange appointments, we cannot allow people to enter the premises without prior arrangement, and the door will not be open.

If you have a routine appointment booked with us in the next few weeks, expect a phone call from us postponing it for a little while.   Some of you will already be isolating due to age, health issues or exposure to Coronavirus, and the news that we are not expecting you to come into the village for your appointment may be a relief to you.

All the dentists (health permitting) will also be available for telephone conversations. Please let our reception team know and your dentist will call you back at a mutually convenient time.

Our patients are really important to us – you are all part of the “Riverside family”.

Denplan patients

Please be reassured that you will not miss out on any of the dental care you need.  Once the crisis is over, we are thinking of working extra hours and days per week to catch up and give you the quality care that you have always received from us, which will be covered as always by your monthly Denplan payments.

We understand that some of you may be worried about your jobs and income.  If you are experiencing financial difficulty, then please let our reception team know in confidence and we will look at how we can help support you and keep you registered as a Riverside patient until normality returns.

Thank you for your patience and support as we navigate the next few weeks together.  Please look at our website for updates and news.

With best wishes to you and your families,

Ian and Emma Speechley, Philippa Floyd  and the team

Corona Virus update 19/3/2020

The safety of our patients and staff is our greatest priority at this difficult time. We would like to reassure our patients that during the current COVID-19 outbreak we shall be continuing with our stringent infection control policy to keep our patients and staff safe.

We are following advice and guidance from NHS England, CQC, BDA and the GDC. These guidelines are obviously changing rapidly. We are open for consultations only by pre- arranged telephone Triage until further notice.

We always follow strict procedures in between patients to prevent transmission of disease. We are adding in extra measures for the non-clinical areas. We have increased the frequency of our cleaning schedule for non-clinical areas e.g. waiting room chairs, banisters, door handles, hard surfaces, and removed magazines and toys from the waiting room.

Know the guidance

Before attending the practice we would be grateful if you would review the most up to date government guidance, this can be found at –   www.nhs.uk/conditions/coronavirus-covid-19/

Hand sanitising rub is available on reception and we ask you to use this on entering and leaving the building.

We ask anyone with symptoms such as a new persistent cough, or fever, or anyone who may have been in contact with a suspected case of the virus, please do not attend the practice.

Any patient in high risk categories, for example, age (over 70), a long-term medical condition – for example, heart disease, lung disease, diabetes, cancer or high blood pressure or those with a weak immune system (immunosuppressed) or pregnant, please do not attend, if you need an urgent appointment please contact us by telephone.

As a team , we are doing everything we possibly we possibly can to remain fit, well and able to work so that we can continue to provide our usual high standard of dental care for you.

How can you help:

– Washing hands thoroughly and frequently and using hand sanitiser

– Coughing and sneezing into tissues ( or elbow) ,disposing of them and then washing your hands

– Being more conscious of your own hand to face contact

– Self-isolating at home if you have a new persistent cough or temperature for at least 7 days

If you feel unwell, please do not come into the practice but contact us by telephone or email to reschedule your appointment.

If you feel unwell and have a dental emergency please contact the practice by telephone or email for advice.

Training has begun

Emma is running the London Marathon for Teenage Cancer Trust

NEW DATE HAS BEEN ARRANGED FOR  4TH OCTOBER

Please support her we have a donation pot in reception or you can donate online – uk.virginmoneygiving.com